Refund policy
At SellUPhones, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. This policy explains how returns, cancellations, and refunds work when you shop with us at SellUPhones.com.
Returns
You may return eligible items within 14 days of receiving your order. To qualify for a return, items must be in the same condition in which you received them — unused or in resalable condition, with any original packaging, accessories, and protective materials included. We accept returns on New, Used, and Refurbished products provided they are returned in the condition they were sent. To start a return, simply contact our team at support@SellUPhones.com with your order number and the reason for the return, and we'll guide you through the next steps.
Free Returns
We offer free returns. Once your return is approved, we'll provide everything you need to send the item back at no cost to you, so you never have to worry about return shipping fees.
Order Cancellations
Changed your mind? You can cancel your order at any time before it has been fulfilled and shipped. Once an order has been fulfilled, it can no longer be cancelled, but you may still return it under the 14-day return policy above. To cancel an order, please reach out to us as soon as possible at support@SellUPhones.com or call +1 (770) 555-0145 so we can process your request before the item ships.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow a few business days for the refund to be processed and for your bank or card issuer to post it to your account, as processing times can vary between financial institutions. Original outbound shipping charges ($4.99 for US orders and $9.99 for international orders) are non-refundable, except in cases where the return is the result of our error, such as a defective, damaged, or incorrect item.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 14 days of delivery at support@SellUPhones.com. We'll make it right — whether that means a replacement or a full refund, including any shipping costs you paid.
Need Help?
Our support team is happy to assist with any questions about returns, cancellations, or refunds. You can reach us by email at support@SellUPhones.com or by phone at +1 (770) 555-0145, and we'll get back to you as quickly as we can.