Shipping policy

At SellUPhones, we aim to get your order to you quickly, safely, and with full tracking every step of the way. This policy explains how and where we ship, how long delivery takes, and what it costs. If you have any questions after reading it, you can always reach us at support@SellUPhones.com or by phone at +1 (770) 555-0145.

Order Processing

Orders are processed on business days (Monday through Friday, excluding public holidays). Once your order is placed, our team prepares it for dispatch as promptly as possible. You will receive a tracking number by email as soon as your order has been fulfilled and handed to the carrier, so you can follow its journey from our facility to your door. Orders ship from the United States.

Shipping Options, Timing, and Costs

We offer tracked shipping on every order. Within the United States, Standard Tracked Shipping costs a flat $4.99 and typically arrives within 3 to 5 business days. For international orders, International Tracked Shipping costs a flat $9.99 and typically arrives within 7 to 15 business days. Delivery timeframes begin once your order has been dispatched and are estimates rather than guarantees, as actual transit times can vary depending on the destination, the carrier, and customs processing.

Where We Ship

We ship within the United States and internationally to a wide range of countries around the world. If you are shopping from outside the United States and want to confirm that we deliver to your country before ordering, feel free to contact us and we'll be glad to help.

Customs, Duties, and Taxes

For international orders, any customs duties, import taxes, or fees charged by the destination country are determined by local authorities and are the responsibility of the customer. These charges are not included in the product price or shipping cost at checkout, and we have no control over them. If you are unsure whether your order may be subject to such fees, we recommend checking with your local customs office before placing your order.

Tracking Your Order

Every order ships with tracking. Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to follow your shipment's progress. Please allow a short time after dispatch for the tracking information to update as the carrier scans your package into their system.

Delays, Lost, or Damaged Shipments

While we do everything we can to ensure your order arrives on time and in perfect condition, occasional delays can happen due to factors beyond our control, such as weather, customs inspections, or carrier backlogs. If your tracking hasn't updated for an extended period, or if your package arrives damaged, please contact us at support@SellUPhones.com and we'll work with you and the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please double-check your shipping address at checkout, as we are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at the time of purchase. If you notice a mistake after ordering, contact us right away at support@SellUPhones.com and we'll do our best to correct it before your order is dispatched.

Questions About Shipping

If you have any questions about shipping, delivery times, or the status of your order, our support team is here to help. Reach us anytime at support@SellUPhones.com or by phone at +1 (770) 555-0145.